Refund Policy

🛍️ Returns, Refunds and Exchanges Policy

📦 Return Times and Conditions

You have 30 days from receiving your order to request a return.
Furthermore, if you reside in the European Union , you have a 14-day legal right of withdrawal , even without a specific reason.

For a return to be accepted, the item must meet the following conditions:

  • Be in the same condition you received it

  • It must not have been used or worn

  • It must still have all the tags attached

  • Must be in original packaging

  • Must be accompanied by a receipt or proof of purchase

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer .
We do not charge restocking fees .

✉️ How to Start a Return

To initiate a return, write to us at:
📩 greenworldavellino@gmail.com

Once approved, we will provide you with a return label (if applicable) and shipping instructions.
📍 Returns must be sent to:
Via 3 Traversa Taverna Campanile 29

⚠️ Items sent without first contacting our customer service will not be accepted .

🔄 Substitutions

Do you want a different product?
We recommend that you:

  1. Return the purchased product

  2. Place a new separate order for the desired item

It's the fastest way to get what you want.

💥 Defective or Incorrect Items

We invite you to carefully check your order upon receipt .
In case of damaged, defective, or incorrect items, please contact us immediately at:
📩 greenworldavellino@gmail.com

We will solve the problem as soon as possible.

❌ Exceptions and Non-Returnable Items

We cannot accept returns for:

  • Perishable products (food, plants, flowers)

  • Personalized or made-to-measure items

  • Personal care products (cosmetics, beauty products)

  • Hazardous materials, flammable liquids or gases

  • Items on sale or promotion

  • Gift vouchers

If you have any questions, please contact us before purchasing.

💳 Refunds

After your return is received and inspected, you will receive a confirmation email.
If approved, the refund will be issued within 10 business days using the same payment method used for the order.

⏳ Times may vary depending on the banking circuit.
📬 If you have not received your refund after 15 working days , please contact us at:
📩 greenworldavellino@gmail.com

Have any other questions? We're always here to help!
📩 greenworldavellino@gmail.com